Description
About Betfair Romania Development:
Betfair Romania Development is the largest technology hub of Flutter Entertainment, with over 2,000 people powering the world’s leading sports betting and iGaming brands. Exciting, immersive and safe experiences are delivered to over 18 million customers worldwide, from our office in Cluj-Napoca. Driven by relentless innovation and commitment to excellence, we operate our own unbeatable portfolio of diverse proprietary brands such as FanDuel, PokerStars, SportsBet, Betfair, Paddy Power, or Sky Betting & Gaming,
Our Values:
The values we share at Betfair Romania Development define what makes us unique as a team. They empower us by giving meaning to our contributions, and they ensure that we consistently strive for excellence in everything we do. We are looking for passionate individuals who align with our values and are committed to making a difference.
Win together | Raise the bar | Got your back | Own it | Positive impact
About Flutter Functions:
The Flutter Functions division is a key component of Flutter Entertainment, responsible for providing essential support and services across the organization. The division encompasses various corporate functions, including finance, legal, human resources, technology, and more, ensuring seamless operations and strategic alignment throughout the company
Role Overview:
We are seeking a HR Operations Team Lead to join our People Services team integrating into our broader, Global Operating Model.
This role will be an integral part of the Group HR Operations team, accountable for a team of Support Partners delivering core HR transactional support and query management support through the Workday solution. Working closely with the Global HR Operations Manager, this role will identify opportunities for continuous improvement within People Services, whilst ensuring agreed upon KPIs and SLAs are met as agreed with key business stakeholders.
Key Responsibilities
- Lead a team of HR Operations Partners who are responsible for managing customer queries end-to-end, processing Workday transactions, and managing mass data uploads where applicable.
- Drive excellence to ensure team deliver market leading employee experience
- Provide operational support and insight in the development of the HR Service Management framework.
- Work closely with counterparts to ensure support partners are assigned and adequately resourced to provide support to different employee populations.
- Ensure any significant issues or risks to the HR service delivery are identified and promptly escalated to senior members of the Global Virtual Hub team.
- Support the implementation of new or improved HR procedures, structures, solutions and processes that deliver continuous improvement to the Global HR service solution.
- Manage escalations and issues arising from team activity.
- Bring forward query escalations and trends from specific markets to the Global HR Virtual Hub management team, to identify opportunities to reduce escalations and improve service delivery.
- Ensure agreed KPIs and metrics are achieved within your team ensuring business requirements are met.
- Review team’s performance on a regular basis, conducting regular 1on1s using real time data to identify key issues and predict future challenges and trends.
- Work in an agile way to support other teams as needed during periods of peak activity.
- Analyse workflow data and translate findings into additional trainings, as needed.
- Drive innovative HR solutions and process improvements in the team.
- Ability to drive and leads any program or change management related projects.
- Acts as an SME for customers, teams and vendors.
Skills & Experience
- Demonstrated experience taking ownership of HR administration services and transactional activities in a global organisation - federated organisations a plus.
- Extensive experience working within global HR Operations teams with understanding of the day-to-day operational processes.
- Exposure to HR case management tools preferred.
- Previous experience working within an HR enterprise system processing employee lifecycle-related transactions.
- Ability to monitor KPIs to measure service quality in-order to drive continuously improved operational excellence.
- Team player with strong people management skills; able to support the day to day running of an HR Global Virtual Hub team.
- Excellent written communication skills.
- Analytical mindset with ability to identify and solve problems as required.
- Excellent organizational and interpersonal skills.
- Excellent knowledge on MS office tools is a plus.
Benefits:
- Hybrid & remote working options
- €1,000 per year for self-development
- Company share scheme
- 25 days of annual leave per year
- 20 days per year to work abroad
- 5 personal days/year
- Flexible benefits: travel, sports, hobbies
- Extended health, dental and travel insurances
- Customized well-being programmes
- Career growth sessions
- Thousands of online courses through Udemy
- A variety of engaging office events
Disclaimer:
We are an inclusive employer. By embracing diverse experiences and perspectives, we create a lasting, positive impact for our employees, customers, and the communities we’re part of. You don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.
We thank all applicants for their interest; however, only the candidates who best meet the job requirements will be contacted for an interview.
By submitting your application online, you agree that your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than three years, to consider you for prospective roles within the company.
