Description
About Betfair Romania Development:
Betfair Romania Development is the largest technology hub of Flutter Entertainment, with over 2,000 people powering the world’s leading sports betting and iGaming brands. Exciting, immersive and safe experiences are delivered to over 18 million customers worldwide, from our office in Cluj-Napoca. Driven by relentless innovation and commitment to excellence, we operate our own unbeatable portfolio of diverse proprietary brands such as FanDuel, PokerStars, SportsBet, Betfair, Paddy Power, or Sky Betting & Gaming.
Our Values:
The values we share at Betfair Romania Development define what makes us unique as a team. They empower us by giving meaning to our contributions, and they ensure that we consistently strive for excellence in everything we do. We are looking for passionate individuals who align with our values and are committed to making a difference.
Win together | Raise the bar | Got your back | Own it | Positive impact
About Flutter Studios:
Flutter Studios comprises three of Flutter’s in-house studios together with Product, Technology and Operations teams with the collective objective to create industry leading casino game content exclusively for Flutter casino brands worldwide.
Role Overview:
The Flutter Studios Technical Account Manager (TAM) will serve as a trusted advisor to our Brand partners, helping them optimize and fully utilize our products and services. The TAM will work closely with Brand partners to understand their needs, resolve technical issues, and provide proactive solutions ensuring smooth communication and support. This role reports to the Director of Delivery and Operations, and requires a mix of technical knowledge, problem-solving skills, and strong communication abilities.
Key Accountabilities & Responsibilities:
- Serve as the primary technical point of contact for the assigned Brand partner
- Understand brands business goals and provide strategic technical guidance
- Facilitate communications and support between the Studios, Technology and Flutter Brands stakeholders in a variety of time zones
- Troubleshoot and resolve technical issues efficiently, individually or in collaboration with technical and business teams
- Meet delivery goals within the role involving all relevant stakeholders
- Monitor the progress of multiple concurrent projects, initiatives and delivery flows and understand any impact and communicate this to the Brand partner
- Monitor service health and identify opportunities for improvements
- Provide timely status reports to management; proactively communicate any delay or blockers
- Conduct and participate in product demonstrations, training, and technical onboarding
- Maintain reports, status, and communication with Flutter Studios teams in support of the Brand partner
- Positively represent team in front of stakeholders, partners, and Business
- Provide feedback to Technical, Commercial and Product teams based on Brand partner insights
Skills, Capabilities & Experience Required:
- Strong communication and relationship-building abilities
- Experience working with various stakeholders with the ability to effectively lead initiatives and coordinate between teams
- Critical analytical thinking and excellent problem-solving skills
- Ability to manage multiple tasks, Brand partner requests and priorities simultaneously
- High degree of organization, individual initiative, and personal accountability
- Knowledge of online gaming (e.g. poker, casino, sportsbook) and/or regulatory/licencing projects is an asset
- Bachelor’s degree in technology, business or equivalent combination of education and experience
- Proven experience in a technical account management, pre-sales, customer success, or technical support role
- Experience with Confluence, JIRA and other development tools is an asset
Benefits:
- Hybrid & remote working options
- €1,000 per year for self-development
- Company share scheme
- 25 days of annual leave per year
- 20 days per year to work abroad
- 5 personal days/year
- Flexible benefits: travel, sports, hobbies
- Extended health, dental and travel insurances
- Customized well-being programmes
- Career growth sessions
- Thousands of online courses through Udemy
- A variety of engaging office events
Disclaimer:
We are an inclusive employer. By embracing diverse experiences and perspectives, we create a lasting, positive impact for our employees, customers, and the communities we’re part of. You don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.
We thank all applicants for their interest; however, only the candidates who best meet the job requirements will be contacted for an interview.
By submitting your application online, you agree that your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than three years, to consider you for prospective roles within the company.
