Description
Primary Responsibilities:
- Problem Solving:
Tackle diverse challenges, from addressing customer queries to enhancing major events.
Engage in daily analytical problem-solving.
- Operational Excellence:
Work independently and collaboratively to deliver a compliant sports betting proposition.
Master internal tools, document, and refine processes.
- Customer-Centric Approach:
Delight customers with a seamless sports betting experience.
Proactively identify and address user journey pain points.
- Competitive Landscape Awareness:
Monitor competitors' pricing and product offerings.
Provide insights for strategic adaptations.
- Effective Reporting:
Conduct regular meetings with key stakeholders.
Communicate plans, progress, and identify improvement opportunities.
Key Qualifications:
- Stakeholder Management & Influence:
Operate efficiently in a fast-paced, multi-stakeholder environment.
Build effective relationships within Flutter.
- Analytical Thinking:
Highly analytical with keen attention to detail.
Demonstrate proficiency in problem-solving by consistently making decisions based on data.
- Customer Focus:
Commitment to exceeding customer expectations.
Consistently think and act with the customer in mind.
- Language Proficiency:
Proficiency in spoken and written Italian is a significant advantage, enhancing the candidate's suitability for the role.
The standard working hours are from 9 am to 6 pm; however, flexibility is available. As a member of a dynamic team of four, which is responsible for overseeing trading content translations, updating terms and conditions, and managing daily Italian operations.
What you can expect:
• 25 days of annual leave;
• Sharesave scheme;
• ”Flexible Benefits” of your choice;
• Private health insurance (includes dental insurance and health assessments);
• Thousands of courses online through ‘Udemy'
Ways of working:
Flexible working is our way of working! We're a diverse workforce and therefore a 'one size fits all' approach isn't necessarily best. Whatever your personal needs may be, let's have a chat and see how we can accommodate them;
We thank all applicants for their interest, however only the suitable candidates will be contacted for an interview.
By submitting your application online, you agree that: your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than two years, in order to consider you for prospective role within the company.
