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Product Delivery Manager Accounts - PokerStars

  • Cluj-Napoca, Cluj, Romania
  • Full time 40 hours
  • Permanent
  • Betfair Romania Development


The Customer function at PokerStars exists to transform customer experiences. We believe the best way to achieve this is through a customer centric, hypothesis led, data driven, outcome focused approach, where there is a risk tolerance for failure. The Customer function plays a critical role in the performance of the PokerStars business, and Flutter International more broadly.  


Reporting into the Head of Account, the Product Delivery Manager for Account is a key role within the Account function and the organisation at large. You will lead a team of product owners who are responsible for managing backlogs in Agile Squads (SCRUM) across 4 squads.

To help deliver on the end state vision for the growth platform, you will lead a team of Product Owners working alongside Product Managers and Technology peers and get support from cross functional teams including data scientists, engineers, designers, and business stakeholders.  You will drive an agile mindset and ways of working into the squads through the team of Product Owners.

In the role you will master the multiple complex product and operational domains that we operate in, ensuring our platform can support the global scale of the division and the vast array of customer experiences offered by PokerStars.

You will take a leading role in big bet initiatives / programmes of work, ensuring requirements are clear before disseminating down to the squads through the team of Product Owners. Thus, ensuring there is a consistent approach to managing cross tribe work and that no requirements are missed.

You will inspire a culture of growth across the customer and product function, one that encourages experimentation and curiosity as well as a constant desire to improve in any and every area.


What You’ll be Doing…

As a Product Delivery Manager in Account, you will lead a team of Product Owners to help deliver the product strategy and vision for the areas impacted by the OpTech Platform Squads over the short, medium and long term in the context of outcomes which align to the overall set of Customer outcomes, and Flutter International strategy

The Account team has recently completed, and agile transformation and the Product Delivery Manager role is a new role in the system. The challenge for this role is to build out a team of Product Owners and driving agile mindsets and WOWs while driving consistency in the WOWs and reporting mechanisms across the system.

As a gate keeper into the Account pipeline you will require a high-level understanding of the entire operations technology stack to ensure work ends up in the correct squad.

The role requires deep collaboration with peers in product, technology and customer operations to ensure our ways of working and process for accepting work are conducive to hitting the longer-term strategic goals and outcomes.

Key accountabilities include

  • Lead a team of Product owners, making sure they each create and own their squad’s backlog and manage the priorities ensuring they deliver value to the business. You will create an environment that supports each Product Owner and squad in aligning to reach their goals

  • For bigger pieces of work, especially those that are across multiple squads be able to take understand the needs of the requestor and be able to split the work as needed between squads, ensuring the Product Owners all understand the bigger picture associated with the piece of work they are working on

  • Drive an agile mindset to breaking down complex initiatives so that business value can be released in an incremental way

  • Drive consistency in ways of working for Product Owners across all the Account squads

  • Drive consistency in reporting against roadmap plans across all the Account platform squads

  • Be a gatekeeper for requests, ensuring requests are well understood, have proper governance and roadmap priority before they are handed off to Product Owners in relevant squads to deliver

  • Ensure consistency around communication between squads and stakeholders and provide consistent levels of transparency

  • Manage cross squad dependencies as well as cross tribe dependencies

What We’re Looking For…

Behavioural Competencies

  • Customer centric: Empathy for the user and a passion for building customer-centric products

  • Openly curious: Willing to question preconceptions and bring new ideas

  • Outcome focused: achieves outcomes that drives both customer behaviour and performance with high levels of energy and enthusiasm

  • Data driven: Led by the appropriate use of data to get to insight and drive decision making

  • Decision quality: makes quality, long and short-term decisions considering various inputs

  • Collaborates: is a team player - works with others across the organisation to get things done

  • Bias to action, ownership, and an honest and blame free approach to problem solving

Technical Skills

  • Challenge and influence technology and best practice decisions throughout customer experience

  • Ensure the team understands the impact of broader Technology choices and trade-offs

  • Work with stakeholders and 3rd parties to prioritise enhancement and optimisation opportunities

  • Understands product evolution in the sector

  • Contribute to the definition of Account Strategy

Education, Qualifications & Experience

  • At least 7 years’ experience as a leader of a large product organization in a complex company

  • Have had multiple roles being directly responsible for the creation of customer-facing products with large teams under your leadership, consisting of designers, product, project managers, technology

  • Familiar with, and a practitioner of modern approaches to product development methodologies

  • Strategic thinker with the ability to prioritise and translate into actionable outcomes and key results

  • Excellent numeracy and analytical skills

  • Experience in managing and leading a team

  • Excellent interpersonal and stakeholder management skills

What’s in it for me?

  • Opportunity to have a lead role in the Account Function

  • Exposure to senior stakeholders across the business including the Flutter International executive team

  • Responsibility to lead a team of high caliber individuals, across different global locations

  • Exposure to and influence over, many aspects across PokerStars including: product engineering, data products, vertical products of poker, casino and sports, content, promotions, customer operations

What you can expect:

  • 25 days of annual leave;

  • Sharesave scheme;

  • ”Flexible Benefits” of your choice;

  • Private health insurance (includes dental insurance and health assessments);

  • Free parking;

  • Thousands of courses online through ‘Udemy'

Ways of working:

Flexible working is our way of working! We're a diverse workforce and therefore a 'one size fits all' approach isn't necessarily best. Whatever your personal needs may be, let's have a chat and see how we can accommodate them;

We thank all applicants for their interest, however only the suitable candidates will be contacted for an interview.

By submitting your application online, you agree that: your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than two years, in order to consider you for prospective role within the company.

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